UX Audit to Fix Pain Points & Improve Usability
Uncover hidden issues holding your product back. Our UX audits combine research, expert evaluation, and data-driven insights to improve usability, increase conversions, and create experiences users actually enjoy.
What Sets Us Apart
We help you identify usability issues early, preventing lost revenue and frustrated users. Every audit is practical, with clear recommendations you can implement right away.
Our process blends heuristic evaluation, analytics review, and user testing, so you get a clear picture of what’s working and what isn’t—quickly.
We don’t stop at pointing out issues. You’ll receive prioritized fixes, design suggestions, and implementation guidance that your team can act on immediately.
How We Approach UX Audits
We start with an in-depth review of your product, looking at both qualitative and quantitative data.
- Heuristic evaluation against usability best practices
- Analytics and funnel analysis
- Competitor and benchmark comparisons
- Stakeholder interviews for context
Real users test your product so you see exactly where they struggle.
- Task-based usability testing
- Remote and in-person sessions
- Journey mapping and friction analysis
- Behavioral observations
We deliver a prioritized roadmap for improvement, making it easy for your team to act.
- Issue severity ratings
- Wireframes and suggested fixes
- Implementation guidance for developers
- Quick wins and long-term strategies
Our UX Audit Process
Getting aligned
- Stakeholder workshops
- Defining audit scope and success metrics
- Reviewing analytics and business goals
Identifying issues
- Heuristic evaluation
- Usability testing
- Data analysis and pain point mapping
Turning findings into action
- Detailed audit report with evidence
- Prioritized recommendations
- Suggested design improvements
- Support for implementation and QA
Our Case Studies
Improving Restaurant Onboarding
Restaurants struggled with onboarding onto a multi-tenant platform.
Conducted usability tests and redesigned onboarding flow for simplicity.
- 50% faster onboarding completion
- 30% drop in customer support tickets
- Higher partner satisfaction scores
- 50% faster onboarding completion
Simplifying Complex Workflows
Non-technical users found advanced AI workflows confusing.
UX audit revealed friction in navigation; redesigned workflows for clarity.
- 40% increase in feature adoption
- 25% improvement in task success rates
- Positive customer feedback on usability
- 40% increase in feature adoption
Our tools and methods
Hotjar and Google AnalyticsBehavioral and funnel analysis
FigmaDesign fixes and prototyping
MazeRemote usability testing
Optimal WorkshopInformation architecture and card sorting
- Heuristic evaluationIdentifying usability issues through expert review
- Task-based usability testingAssessing real user interactions
- Cognitive walkthroughsEvaluating task flow clarity
- Analytics-driven reviewsMeasuring experience effectiveness
"Parallel’s UX audit showed us exactly why users were dropping off. Their insights weren’t just theoretical—they gave us fixes we could implement the next day."
"They helped us simplify a very complex workflow. The difference in usability after their recommendations was night and day."
Why Choose Parallel for UX Audits
We’ve conducted audits across SaaS, fintech, healthtech, and AI products, giving us a wide perspective on common usability pitfalls.
Our audits are structured, easy to digest, and focused on impact—not vague feedback.
We work closely with your team, ensuring findings are practical and fit your technical constraints.
Every audit is tied to your KPIs—whether that’s increasing conversions, reducing drop-offs, or boosting retention.
We’ve been featured around the world
FAQs
