Request a UX Audit That Turns Frustrated Users Into Loyal Customers
Our design team pinpoints usability gaps, benchmarks your product against SaaS leaders, and delivers actionable fixes to improve adoption, retention, and growth.
Why UX audit matters
Parallel’s UX audit gives you a clear, prioritized roadmap to fix usability blockers, backed by insights from real product design work with high-growth startups and enterprises.
70% of churn happens because of poor user experience.
Most SaaS products underuse onboarding and engagement flows.
Fixing UX early saves months of development rework.
What you’ll get in the UX audit
Benchmark against industry standards.
Identify usability, navigation, and accessibility issues.
Test clarity of first-use and sign-up experience.
Clear design and UX fixes prioritized by impact.
Redesign prototypes to visualize improvements.
Our SaaS case studies
Shaping daily health habits through behavior-led design
Building a health platform that could effectively encourage and sustain daily health habits across diverse user behaviors and motivations.
- Conducted extensive behavioral research to understand habit formation patterns
- Designed personalized onboarding flows that adapt to individual health goals
- Created micro-interaction patterns that reinforce positive behaviors
- Built gamification elements that feel authentic rather than manipulative
- 78% improvement in daily habit completion rates
- 85% user retention after first month
- 92% user satisfaction scores for behavior tracking features
Accelerating AI-driven usability testing for product teams
Making AI-powered usability insights accessible and actionable for design and product teams while maintaining the quality of human-centered testing.
- Designed intuitive workflows for setting up AI-driven user tests
- Created clear visualization of usability insights with prioritized recommendations
- Built collaborative review systems for team-based decision making
- Integrated seamlessly with existing design and product workflows
- 4x faster test completion compared to traditional methods
- 60% reduction in analysis time for product teams
- 95% user retention rate after first month of usage
Building the AI-native content ops layer for SaaS
Creating an AI-powered platform that could automatically detect and update outdated help center content while maintaining accuracy and team trust.
- Designed transparent AI workflows that show confidence levels and reasoning
- Built approval systems that balance automation with human oversight
- Created intuitive content management interfaces for non-technical teams
- Developed smart notification systems to prevent content drift
- 80% reduction in content update time
- 90% accuracy rate in automated content suggestions
- 70% increase in help center usage by end users
How the UX audit works
Understand your product, goals, and pain points.
Our designers audit key flows and UI screens.
You receive a detailed audit with screenshots, annotations, and prioritized recommendations.
We guide your team through the findings and answer questions.
Our tools and methods
We combine heuristics, competitor benchmarking, and practical SaaS product experience to deliver insights you can act on quickly.
Nielsen’s 10 principlesUsability Heuristics
WCAGAccessibility standards
Hotjar, GA, MixpanelAnalytics insights
Figma, AdobeDesign tools
OpenAI, PerplexityAI tools
Webflow, FramerDevelopment tools
- “Parallel’s UX audit uncovered issues we hadn’t noticed in months of iteration. Their recommendations were clear and implementable, leading to a direct impact on adoption.”- Product Manager, SaaS Startup
- “The report wasn’t just theory. It came with examples and quick wins our devs could implement in the next sprint.”- Head of Product, Enterprise SaaS
FAQs
